Once your order is placed with us you will receive a notification and confirmation email with all your order details. If you receive your confirmation email that means our system has properly processed your purchase and has pre-authorized your credit card. We will then submit your order to our transit team to reach out to our supplier and/or warehouse manager to ensure that your item is still in stock for immediate packaging and shipping. If for some reason your item happens to be out of stock or on backorder, we will void the pre-authorization and reach out to you via e-mail. If the item(s) for your order become available for shipping within 9 days, we will process the charges and submit the order for shipment.
NOTE: Due to Covid-19 shipping is taking longer than normal. Expect 2-3 weeks in additional shipping time. We apologize for this inconvenience.
Upon receiving your order we will vary the stock level of your item and proceed with processing your card within 7 days from the date of your order. Once the tracking numbers are available we will issue those to you via email to the email you provided at the time of your purchase. If for some reason you do not receive the tracking information from our team within 8 days of your order, do not hesitate to reach out to us at firstname.lastname@example.org.
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for are return police, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
NOTE: Due to sanitary reasons returns are not accepted for face-masks. That being said, if you have issues please contact us.
Any order that gets cancelled after 24 hours is subject to a 10% administration fee, whether or not your order has shipped. If the order has left the warehouse, you (the buyer) will also be responsible for the return shipping fees as well.